The following terms and conditions of service apply to all products and services provided by Qingli Design, and all work is carried out by Qingli Design on the understanding that the client has agreed to the terms and conditions. Please read through thoroughly before commencing any project, and please contact if there were any confusions.

Project Acceptance

At the time of proposal, Qingli Design will provide the client a quotation by email. These terms and conditions can be read at any time on the Qingli Design website. A copy of the quotation is to be signed and dated by the client to indicate acceptance and should be returned to Qingli Design. Depends on the availability, Qingli Design may not accept the project or require a later commencement date.

A design brief is required to be filled out adequately by the client before the proposal initialization by Qingli Design.

Payment

Charges for design services to be provided by Qingli Design will be set out in the written estimate or quotation that is provided to the client. At the time of the client has signed acceptance of this estimate or quotation, indicating acceptance of the terms and conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due.

Unless agreed otherwise with the client, all design services require an advance payment of a minimum of 50% of the project quotation total before the work commences or is supplied to the client for review. The remaining 50% of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials.

The client will be provided with an approval form or proof email, and an invoice prior to final delivery. At this time the remainder of the amount due will become payable, and the client will also be required to sign and return the approval form or signify approval by email to Qingli Design.

Accounts which remain outstanding for 7 days after the date of invoice will incur an additional late payment fee equivalent to 10% of the project costs for each week payment is outstanding.

This is defined as any work involving additions to the list of items defined in the estimate worksheet or changes to all pieces of finished design work after sign off by an authorized representative of the client. From time to time the client will require extra design requirements during a project, or extra files upon completion of a project, the client will be informed that the alterations or changes requested fall outside the scope of the original estimate. Should additional design not initially quoted for being requested during the design process, a progress payment will be payable prior to further work being carried out. Otherwise, all additional costs will be added to the final invoice, payable prior to delivery of design files.

Payments may be made by email transfer, paypal, cash or cheque.

Copyrights and Ownership

By supplying text, images and other data to Qingli Design for inclusion in the client’s website or other mediums, the client grants Qingli Design permission to use this material freely in the pursuit of the design. Morerover, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.

Any design work, images, or text supplied and/or designed by Qingli Design on behalf of the client, will remain the property of Qingli Design and/or its suppliers unless otherwise agreed in writing. A license for the use of the copyright material is granted to the client solely for the project defined in the scope or request and not for any other purpose.

Any software, code, plugin or other third party material used in a web or digital project remains the property of the creator and any ongoing license fees or fees for upgrades are the responsibility of the client, not Qingli Design.

Qingli Design may use the finished design work in its design portfolio for promotional purpose with a prior notice.

Communication

In order to best satisfy the client's expectation, at least 2 times of feedback session will be scheduled based on the mutual availability before the final approval. The session can be arranged through skype or in person, the hourly charge of $20 and any type of transportation expenses will be included in the final invoice.

Design Duration

Any indication given by Qingli Design of a design project’s duration is to be considered by the client to be an estimation. Qingli Design cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Qingli Design for the initial payment. Qingli Design will follow the estimate worksheet precisely to meet the deadline.

Qingli Design shall not be liable for any failure or delay in supply or delivery of products/services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside the reasonable control of Qingli Design. Including but not limited to war, natural disasters, strikes, lockouts, industrial disputes or unrest, government restrictions or transport delays, fire, power outages, theft, vandalism, accidents of any kind or act of terrorism.

Cancellation

From time to time circumstances beyond the control of either party may result in the need for project cancellation. In the event of the client canceling a project after a project has commenced, the advance payment (deposit) will be forfeited in lieu of compensation to Qingli Design. This is to cover design time spent, resources purchased and allocated, research time and administration costs. If the project is more than 50% completed (this is determined by Qingli Design and the client by negotiation) a prorata payment is payable for time spent up until cancellation notice, at an hourly rate agreed upon the original agreement.

If a project is canceled by Qingli Design, due to unforeseen circumstances, the deposit will be refunded in full to the client within 48 hours.

In the event of cancellation of the project by the client, ownership of all copyrights of the original artwork and disks shall be returned and retained by Qingli Design.

Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Qingli Design will need formal notification in writing or pdf form with the company letterhead or client signature. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 7 days. *Please note: any cancellation which is not formally confirmed in writing or pdf and received by Qingli Design within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

Project Completion

Qingli Design considers the design project complete upon receipt of the client’s signed approval form or signoff email. Other services such as printing, display panel production, filmwork, website uploading, publishing etc either contracted on the client’s behalf constitute a separate project and can be treated as a separate charge.

Web Design

Qingli Design requires that a proposal(wireframe and styling idea) is approved by the client before coding of a site commences. Once the client approves the proposal for the website, coding will commence. Same as other design works, a well-filled design brief is required from the client to indicate the colour scheme, structure, content, and other necessary information.

Once web design is complete, Qingli Design will provide the client with the opportunity to review the resulting work. Qingli Design will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes include small textual changes and small adjustments to the placement of items on the page. It does not include changes to images, colour scheme or any navigation features. Any minor changes can be notified to Qingli Design by email.

Qingli Design will consider that the client has accepted the original draft, if no notification of changes is received in email from the client, within 7 days of the start of the review period.

Photography

Qingli Design provides professional product shot, portrait, and on-site photography services as complementary services in client's need with additional charges.

In the event of taking the photography, the client is responsible for the expenses of the studio renting, equipment renting, model hiring, and the ownership releasing, plus the hourly charge of the photography session. A seperated invoice will be sent to the client.

All copyright of photographic images remains with Qingli Design. Unless otherwise agreed, Qingli Design retains the right to use the image(s) for promotional purpose.

Disclaimer

Graphic design, strategy, photography, illustration, and website design are all highly creative and subjective art forms. As such Qingli Design takes every possible care with professional advice offered and any suggested creative concepts and/or their implementation, however, Qingli Design cannot be held responsible for variations between expectation and outcome.

Qingli Design makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Qingli Design will not be held responsible for any and all damages resulting from products and/or services it supplies. Qingli Design is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. The client agrees not to hold Qingli Design responsible for any such loss or damage. Any claim against Qingli Design shall be limited to the relevant fee(s) paid by the client.

Acceptance of Terms and Conditions

The placement of an order for design and/or any other services offered by Qingli Design, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions, which are openly available at www.qingli.design.

An estimate validated by the client’s signature on the estimate or quotation form, or by email, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the terms and conditions and forms a contract for business between the signatory and Qingli Design.